I was checking on the status of an order and got this from the e-mail us form confirmation:
YOUR EMAIL HAS BEEN SUBMITTED
Thanks for writing to us. We do our best to answer all email within 2 business days. If you don't get a response from us within that time, we're either really busy or your question was really hard. Either way, your questions, comments, and feedback are very important to us and we'll be getting back with you as soon as possible.
(I bolded the funny part in case you don't want to read the whole thing).